Shipping times within Australia typically take 1-6 business days for delivery to metro cities and longer for regional areas, WA, NT, and TAS locations. However, please note that all orders are made to order and a minimum of 1 business day is required for dispatch from our Warehouse.
Do you ship internationally?
Yes! Myspecialoccasion ships within Australia and internationally.
Are your products safe to ship worldwide? Will they break during transit?
At Myspecialoccasion, we take great care in packing each arrangement securely in custom protective packaging to ensure it arrives in pristine condition. With years of experience sending tens of thousands of delicate packages globally, we have a proven track record of minimal issues during shipment. To give you extra peace of mind, every order comes with complimentary shipping insurance, covering the full cost of your purchase.
Do you offer express delivery?
We offer express shipping starting at $15 AUD, available at checkout. This option will prioritise and fast-track the preparation of your order, with the aim to dispatch it from the warehouse on the same day or next business day. If you choose express shipping for a future delivery, we'll prioritise your order and use an express courier service. For further details, please refer to our Shipping Terms.
Do you accept returns or exchanges?
Unfortunately, we do not provide refunds or exchanges for changes of mind. Please note that each rose bud and stem may vary slightly in size, shape, and appearance as outlined in each product listing, and that rose colors may appear differently due to lighting conditions.
What if my order arrives damaged?
At Myspecialoccasion, we take pride in hand-crafting our custom arrangements to the highest standards. However, in the unlikely event that your bouquet arrives damaged or defective, please contact us at email@example.com with attached pictures within 24 hours of receipt, and our team will assist you. Approved refunds for damaged or defective arrangements will be processed using the original payment method.
Can I cancel my order?
To cancel an order, you must do so within 2 hours of placing the order since all our products are made to order. Cancellations and refunds are not available for custom floral arrangements or orders that have already been prepared, sent out, or are in transit.
Do you have a physical store?
Unfortunately, we don't have a brick-and-mortar store currently. You can only order through our website. If you have questions about a product, please contact us via email at firstname.lastname@example.org and our team will be happy to help.
What payment methods do you accept?
Our website offers a variety of payment options including PayPal, credit card, internet banking through Poli, "Buy Now, Pay Later" options like Afterpay, Zip, Klarna, and Humm, and cryptocurrencies like Bitcoin, Ethereum, and Dogecoin.
Myspecialoccasion, based in Sydney, New South Wales, provides fast delivery throughout Australia and worldwide (unless noted on the product page). Our floral arrangements are expertly packaged in custom Myspecialoccasion packaging to ensure safe arrival. All orders come with complimentary shipping insurance covering the full product value. Please note that due to the delicate nature of our products, we do not deliver to PO Boxes or parcel lockers.
You'll receive a tracking number via email once your order is ready for dispatch. Allow 24 hours for the tracking information to update.
For international shipping, we use express courier services and provide tracking information. Delivery time is typically 4 to 13 business days. Please note that international shipments may be affected by flight cancellations, reduced flights, and increased parcel volumes. Every international order requires a signature upon delivery.
A tracking number will be provided for each delivery once it has been dispatched. Allow 24 hours for the tracking information to update.
Please note that Myspecialoccasion is not responsible for any duties or taxes that may be applicable in your country.
Shipping rates will be calculated at checkout based on your delivery address and include protective packaging and fragile courier services. These rates are competitive and we continually review, research, and test new courier services to offer the best possible delivery cost.